AGENCE MOMAËL
Privacy Policy
Data controller
AGENCE MOMAËL, a sole proprietorship based in Guiglo, Côte d'Ivoire, acts as data controller within the meaning of Law No. 2013-450 of June 19, 2013 on the protection of personal data in Côte d'Ivoire.
Data collected
When you place an order, we collect your account ID on the relevant platform, your WhatsApp number, and your order amount. If you create an AGENCE MOMAËL account, we also keep your name, your password (encrypted, never readable), your order history, your loyalty points, and messages exchanged with our support. This information is stored securely in our database, so you can find your history and enjoy member perks.
How data is used
This information is used only to process your orders, manage your account, contact you when needed, prevent fraud, and improve our services. It is never sold or shared with third parties for commercial purposes.
Payment
When you pay via Wave, Orange Money, MTN Money, Moov Money, or card, the transaction is processed by the relevant payment provider. AGENCE MOMAËL never stores your full credentials or banking information, only confirmation that the payment went through.
Security
Your password is never stored in plain text, only in an encrypted form that cannot be recovered. Exchanges between your device and our site are protected (HTTPS). Access to the site's administration is restricted to the AGENCE MOMAËL team and protected by enhanced verification.
Cookies and third-party services
This site does not use advertising tracking cookies. A third-party country-detection service may be used to adapt the payment methods shown based on your approximate location.
Data retention
Your data is kept as long as your account remains active, or as long as necessary to meet our legal and accounting obligations.
Your rights
Under applicable law, you have the following rights over your personal data:
- Right of access — get a copy of your data ;
- Right to rectification — correct inaccurate information ;
- Right to erasure — request deletion of your data ;
- Right to object — object to the use of your data for marketing purposes ;
- Right to portability — receive your data in a readable format ;
- Right to restriction — request the temporary suspension of processing ;
- Right to withdraw consent — at any time, where processing depends on it.
You can exercise these rights at any time by contacting us via the site's built-in assistant, your account's messaging, or WhatsApp at +225 07 88 02 92 48. We aim to respond within a reasonable time, generally within 30 days. For a deletion request, see our dedicated page: Data deletion.