Terms and Conditions of Sale

Purpose

These terms govern the sale of coins (virtual currency) for the live streaming apps offered by AGENCE MOMAËL on momael.com. The list of apps available for purchase changes regularly and can be viewed directly on the site.

Ordering

The customer chooses an app and a coin tier, enters their ID on the relevant platform along with their WhatsApp number, then pays using one of the methods offered directly on the site. The order is confirmed automatically in most cases; if manual verification is needed, proof of payment may be requested.

Price and payment

Prices are listed in CFA Francs (FCFA). Payment is made via Wave, Orange Money, MTN Money, Moov Money, or card, depending on what's available in the customer's country. Any fees tied to the chosen payment method are clearly shown before the order is confirmed.

User account

Creating an account is optional. A logged-in customer gets order tracking, loyalty points, a referral program, and can transfer points to other members or receive them.

Delivery

Coins are credited directly to the customer's account on the relevant platform, within minutes of payment verification. The timing may vary depending on demand or seller availability.

Customer responsibility

The customer is responsible for the accuracy of the information provided (account ID, amount). AGENCE MOMAËL cannot be held responsible for a delivery error caused by an incorrect ID given by the customer.

Complaints and disputes

If there's an issue with an already-validated order, the customer can report it directly from their order tracking page. Each report is reviewed individually and gets a response as soon as possible. WhatsApp contact at +225 07 88 02 92 48 also remains available.

Refunds

In case of a genuine error on AGENCE MOMAËL's part (coins not delivered after confirmed payment), a refund or corrective delivery will be offered after verification. See the full policy